FAQ & Support
Common questions from integrators. Don't see yours?Email us.
The carrier says they don't know their API key.
They generate it in their Hunter ELD portal — Settings → API Key → Create New. Walk them through the Carrier API Key Guide or send them the shareable link.
My location data looks old or isn't updating.
ELD devices report roughly every 60 seconds while in motion. If a vehicle has been stationary for hours, the last reported position may be hours old. The
timestamp field shows exactly when the data was last received from the device.I'm getting a 401 on every request.
Both
X-API-Provider-Key and X-API-Company-Key are required on every request — a missing header returns the same 401 as an invalid one. Double-check both are set and there's no extra whitespace.Can I use one Provider Key for multiple carriers?
Yes — that's the whole point of the two-key model. Keep your Provider Key constant and swap the Company Key per carrier.
How do I request a higher rate limit?
Email support@huntereld.com with your Provider Key and the endpoints you're hitting most often.
Email us — we typically respond within one business day.
Write to support@huntereld.com with your Provider Key (or company name) and a description of the endpoint or error you're working with.